There are several ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a trouble ticket system. This is the least complicated means of communication for different reasons. In case no help desk support staff member is available at the moment and they are all busy, a phone call may not be replied to, but a ticket will always hit home. Plus, you can copy & paste extensive pieces of information without having to worry about typos, and if a particular issue needs more time to be fixed or a number of responses must be exchanged, all the information will be in the very same place, so either party can always follow the steps taken by the other one. The negative side of using tickets to touch base with your hosting provider is that they are usually separate from the hosting platform, so if you need to supply information or to adhere to guidelines, you will need to use no less than 2 separate interfaces and this number might increase if you would like to administer a couple of domain names. Additionally, a lot of web hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Website Hosting

With a website hosting from us, you’ll never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while browsing your website files or updating various settings. The ticketing system is being closely monitored 24/7/365 by our client support staff and the ticket response time is maximum one hour, but it rarely takes more than 20 minutes to obtain help. In contrast with certain hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and request information in relation to any billing or technical problem. Furthermore, you can read a variety of educative articles, which will help you solve the most commonly encountered obstacles yourself.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with our company and you wish to get in touch with our client care staff representatives, you’ll be able to post a ticket directly from your Hepsia Control Panel instead of using a completely different tech support platform as you will have to do with the majority of web hosting providers on the marketplace. Our integrated ticketing system will permit you to submit a new ticket easily and to go through older tickets using an intelligent search filter. Also, you’ll be able to read the relevant knowledgebase articles that our system will present you with on the basis of the problem category that you select for your new ticket. You can do all of the above-mentioned activities without logging out of your Control Panel at any moment, which implies that if you encounter any challenge or have an enquiry, you can get in touch with our support engineers and resolve the problem in question in no more than sixty minutes via one single platform.