A live chat is one of the several ways of communication supplied by some web hosting companies as a part of their support service. Determined by the supplier, the chat is used for billing, pre-sales and/or technical assistance. This way of contact is faster as compared to a support ticket and it makes it much less likely to misunderstand or misspell a word as compared to a telephone call with an agent. In addition, when the problem that you experience needs some time to be examined and resolved, you can do something different in the meantime rather than just waiting, like you would have to do if you call. Also, you can take advantage of a live chat assistance service completely free provided that you have Internet accessibility even if your web hosting supplier is situated in a different country and they do not have a local phone number that you can call.

Live Chat Support in Website Hosting

As we acknowledge the fact that many situations can be resolved when you talk with a live person, we provide a live chat service for all of our potential and current clients. Our chat is accessible every single day and our support agents will assist you with a number of questions and problems. If you are not our customer yet, you can find out more about our website hosting plans and the web hosting platform in general so that you can be certain that your sites will operate efficiently on our servers. In case you already have an account and you have some questions or you experience any kind of problems with some of our services, you can join us on our live chat and we will provide you with the needed info or assist you to troubleshoot the issue. You'll need to open a trouble ticket for specific troubles which need longer time or the help of a sysadmin, still for the majority of basic issues you'll get help right away.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is available every single day, even on holidays and weekends. It is one of the best ways to learn more about our Linux semi-dedicated hosting packages in case you do not have an account yet or to get a problem resolved if you're a client and our customer care representatives will assist you instantly no matter what time of the day you join our chat. In case you're unsure which plan is more suitable for your sites, in case you need advice whether you need a particular upgrade and how to order it or when you experience problems setting up an e-mail account on your machine, you'll be able to get in touch with us and we'll supply you with the necessary info very quickly. Our live chat is accessible even after our phone lines go off for the day, which means that if you have an account with us, you can rest assured that you'll always receive instant assistance with any question or problem that comes up.