One-Hour Response Guarantee in Website Hosting
If you’re using any of our Linux website hosting packages and you’ve got a question or experience a certain problem, you can touch base with us 24/7 by posting a helpdesk ticket or by sending an e-mail and we will make sure that you get a reply in no more than an hour. If the issue can be solved, we’ll do it before we reply, whereas if there’s something that you need to do on your end, we will supply you with all the required info – what settings to check, what possible solutions to try out, and so on. Usually, you’ll get an answer within 30 minutes max, which implies that waiting for hours and hours or even for more than 1 day to get support is something out of the question. Our 1-hour reply time guarantee is valid for any enquiry that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer care team reps will be at your service at all times and they’ll reply to any support ticket that you post from our web hosting Control Panel within one hour max. The ticket response time is guaranteed regardless of whether you have a generic enquiry in regards to your semi-dedicated server or you come across a predicament and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to help you, as we are available 24 hours a day, 7 days a week, 365 days a year to address any general, billing or technical issue. If you get in touch with us about anything that is within our capabilities, we’ll sort it out before we reply, which goes to say that you won’t have to wait around for hours or even days while the problem perseveres. If there’s something that you need to do on your end, we’ll supply you with the needed information – what possible solutions to try, what actions to take, etc.