The client support that you can get from your website hosting supplier is very important, no matter if you have pre-sales questions and you're not a client yet, or you have a technical issue with a current account. Prompt and correct info regarding a question or a problem can save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from a real website hosting supplier not from some reseller. If you acquire a hosting account via a company that does not own its servers and it cannot access them directly, it is almost certain that you'll wait for a few days so as to get an answer to your question, therefore your websites may remain offline for quite a while. In comparison, a provider which provides different ways of communication and has a tech support crew that is available all the time can assist you right away and help you minimize or totally avoid any kind of downtime and potential losses.

24/7 Customer Support in Website Hosting

We acknowledge the significance of receiving assistance promptly, that's why our website hosting services feature 24/7 support plus various options for communication. In case you do not have an account yet, you can phone us or come on our live chat and chat with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up ordering a service which you can't use effectively. In case you already have your website hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel if the issue is entirely technical or it needs more analysis. Unlike the vast majority of suppliers out there today, we respond to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services can be used day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you will be able to reap the benefits of our 24/7 support services even on official holidays. All your sites will be available at all times and so will we. With numerous connection options, you can pick the most convenient way to get in touch with us and find out about our services in case you don't have an account yet, or ask for support if you are already among our customers. You can give us a call, have a chat with a live consultant, send an email or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature a one-hour response time warranty, even though it rarely takes over 20 minutes to receive assistance whatever the nature of the issue. Using our customer and technical support services, we are available for you when you need us, not several days later.

24/7 Customer Support in VPS

When you use our Linux VPS packages, you will not ever need to wait for more than an hour in order to receive support for any kind of problem that you could experience regarding the server or the software which comes pre-installed with it. We warrant this short response time for all of the tickets which you open from your billing Control Panel or email messages that you send to our technical support team. Furthermore, we have local telephone numbers in several countries around the world plus a live chat service where we are able to assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 using the various ways of communication, so regardless what your question or issue is, there will always be somebody to help you quickly. When you need help with third-party software, which you cannot deploy or which gives you problems, you are able to benefit from the Managed Services upgrade package that we supply for all the VPS plans.

24/7 Customer Support in Dedicated Hosting

We are aware how important it is to receive prompt support in general, let alone when you manage an entire server, that's why each dedicated server that we provide includes 24/7 support with 1-hour reply time guarantee regardless of the situation. This service is free of charge for all issues with your server or the software that was installed from our administrators during the setup, which means that you can get in touch with us as many times as you would like, even during holidays. You could either open a support ticket from the billing section or you can send an email, and the actual reply time for either rarely surpasses thirty minutes since we have administrators available twenty-four-seven. If you need general information about our servers or you've got some billing question/issue, you may also call one of the local phone numbers we have on three continents or you may employ our live chat service and talk to a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you can add to your server package through the billing Control Panel.