A 1–Hour Ticket Response Guarantee
We provide a 60 min response time guarantee for every ticket or email that you submit to our tech support staff. We will quickly respond to all the typical inquiries and forward the issue to our administrators in case any additional assistance is required. If you order our Administration Services package, we’ll perform any of the included services at a time that has been agreed upon preliminary.
A Topflight Client Care Service
Should you need any assistance while working with our Web Hosting Control Panel or with any of the applications that we’ve installed on the dedicated hosting server for you, do not hesitate to contact our tech support team at any time via the ticketing system. What’s more, if you require assistance managing your server, you can order the Administration Services package, that includes OS updates on a weekly basis, installation and troubleshooting procedures, server monitoring and rebooting services, data backup space, etcetera.
An Intuitive Help Area
Each Linux dedicated servers hosting package comes with our free Web Hosting Control Panel, which features a fully detailed knowledgebase and a group of how–to video tutorials. Whenever you need assistance with the Web Hosting Control Panel, just hit the Videos or Help buttons situated in the upper right corner.