Q: Why do I need to move my site? What does web site migration include?
A: The website migration service offered by Hosting Reload is absolutely free of cost and consists of moving all your files, databases and e–mails from your present hosting provider to your brand–new web hosting account with us. We’ll also fine–tune all the configuration settings necessary for your sites to be completely operational on our super–modern cloud hosting platform.Our technicians are completely capable of transferring any sort of website. With years of work experience in this field, they’re experts in the specificities of our web hosting platform, our Control Panel as well as all other popular Control Panels. For them, moving a custom–made app with a lot of custom libraries is as elementary as transferring a simple WordPress–based weblog.
Q: How much time will it take for my web site to be transferred over to your platform?
A: While we can’t give you a precise time interval, since there are plenty of variables, including the physical size of the files and databases, the physical location of the present host’s server, the complexity of your web site and the current workload of our Website Migration Department, etc., we’ll do our very best to move your site within 48h, and in certain cases – within 24h (in case the website content is not very large).
Q: Do you require anything from me before you start moving my site?
A: We do not gather any private info. We’ll require, though, the login information for your old web hosting account along with the name of the site that you want to transfer.
Q: The login info for my hosting account is sensitive. How can I trust you?
Q: Will my web site be offline during the transfer?
A: Your website will continue to work exactly like it did before with your previous web hosting provider. As soon as we are done with the transfer, your website will be configured to work on our platform and we will ask you to preview it. If everything is working correctly, all you will have to do is modify the name server resource records pertaining to your domain name. Your web site will be migrated to us with no downtime.
Q: Will my old web hosting provider need to provide any info/help?
A: While we migrate your website content, your hosting provider will not be aware of the migration at all. We won’t get in touch with them in any way.
Q: Which hosting providers can you migrate data from?
A: We can migrate your website from any web hosting provider or any Linux–based hosting platform given that we can get access to the Control Panel and there is FTP access available.The only websites that we cannot migrate are the ones based on closed–source software applications like Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.